10xGrowth Labs · Operating Model Partners

    Before you invest in AI or another system, fix what’s holding your operations back.

    Disconnected systems. Manual handoffs. Complex rules and approvals.

    Our fixed-fee, 2–3-week Operating Model Diagnostic maps how your work actually runs — so you know what to fix, what to connect, what to build, and what to leave alone.

    Adelaide-based. Delivering across Australia.

    Transport & LogisticsIndustrial & Field OperationsGovernment & Regulated Services
    Experienced Industry Principals
    Neeraj KapoorNeeraj KapoorCEOAlan ThomasAlan ThomasGeneral ManagerAlishaAlishaHead of CX & UX
    INDUSTRY INTELLIGENCE / 10xGrowth Labs Illustrative workflows

    Beyond chatbots.
    AI that moves work forward.

    From scattered information to a clear next action. Your industry. Your rules. Your team in control.

    Illustrative scenarios, not delivered customer results. Ranges value assumed weekly hours at an example labour cost over 52 weeks, before implementation and running costs; they are not guaranteed cash savings.

    Find the highest-value opportunity in your operations.

    Book a Diagnostic Fit Call

    Illustrative opportunities. Scope and integrations depend on your systems and agreed requirements.

    The cost of starting in the wrong place

    A $2m–$200m programme deserves more than a technology-first decision.

    When the operating model is wrong, new software can make the same problems more expensive. Understand the work before committing the budget.

    • Construction: disconnected site workflows, rework and project delays.
    • Transport: dispatch workarounds, idle capacity and compliance exposure.
    • Government: fragmented services and expensive systems that remain underused.

    Clear keep / stop / layer decisions before significant spend.

    Founders' Experience

    Teams that have shipped, governed and operated inside the organisations we now serve.

    ColesSA WaterDiscovery ParksWater NSWNSW Department of HealthACT GovernmentNHVRMain Roads WAMicrosoftNSW Government
    How we think

    FUSE™
    Our operating framework.

    We never start with technology. We start with the work. Frame the problem, unify the operating model, then solve and evolve what earns its place.

    1. 01

      FRAME

      Understand the business, define the challenge, establish direction.

      • Discovery workshops with leadership & operators
      • Map current state, pain points and constraints
      • Define success metrics and business outcomes
      • Align stakeholders on scope and direction
    2. 02

      UNIFY

      Connect people, processes, systems and data into one operating model.

      • Redesign broken workflows before automating them
      • Consolidate systems, data and tooling
      • Standardise operating procedures
      • Create a single source of truth
    3. 03

      SOLVE

      Engineer intelligent platforms using AI, automation and modern software.

      • Build custom platforms, apps and CRMs
      • Deploy AI agents and workflow automation
      • Integrate with existing enterprise stack
      • Ship in sprints, not multi-year programs
    4. 04

      EVOLVE

      Continuously optimise, improve and scale with the business.

      • Measure adoption, ROI and operational impact
      • Iterate based on real user feedback
      • Expand platform capability over time
      • Ongoing support, tuning and enablement
    Operational Playbooks

    We know how your
    business actually runs.

    • Current state
      • Service requests
      • Manual approvals
      • Siloed systems
      • Compliance reporting
      • Poor visibility
      Future state
      • AI triage
      • Digital workflows
      • Unified data
      • Auditable automation
    • Current state
      • Fatigue compliance
      • Manual dispatch
      • Driver paperwork
      • Fleet visibility
      • Multiple systems
      Future state
      • Real-time visibility
      • Reduced manual work
      • Compliance automation
      • Live operations
    • Current state
      • Resident requests
      • Manual approvals
      • Legacy systems
      • Department silos
      • Poor visibility
      Future state
      • Digital workflows
      • Citizen experience
      • Automation
      • Operational visibility
    • Current state
      • Site communication
      • Compliance
      • Workforce scheduling
      • Paper-based processes
      Future state
      • Mobile workforce
      • Digital inspections
      • Automation
      • Live reporting
    • Current state
      • Rostering
      • Compliance
      • Client documentation
      • Workforce coordination
      Future state
      • Digital care
      • Automation
      • Scheduling
      • Operational visibility
    Events

    Practical AI.
    Real conversations.

    Intimate sessions for business leaders ready to move from AI curiosity to confident action.

    AI BUSINESS BREAKFAST · ADELAIDE

    Build Your First AI Workforce

    Business owners and leaders joined us at Stone & Chalk on 9 September 2026 for a practical morning of live AI workflows, candid questions and real conversations about putting AI to work.

    Speaker presenting at the 10xGrowth Labs AI Business Breakfast
    Practical AI, demonstrated live
    Business leaders at the 10xGrowth Labs AI Business Breakfast
    Business leaders learning together
    MEGATRANS · MELBOURNE

    FleetPro at Australia's Transport Industry Event

    We met transport and logistics operators at MEGATRANS Melbourne to demonstrate FleetPro in action and hear how teams are managing dispatch, drivers, vehicles, compliance and customer communication today.

    The 10xGrowth Labs and FleetPro team at the MEGATRANS Melbourne exhibition stand
    The FleetPro stand at MEGATRANS
    FleetPro team member in conversation with a transport operator at MEGATRANS Melbourne
    Conversations with transport operators
    Why 10xGrowth Labs

    We think differently
    about complex problems.

    01

    Enterprise Thinking

    Fifteen years inside government and enterprise operations. We know how complex organisations actually work.

    02

    Product Mindset

    We build platforms, not projects. Real IP, running in production, priced for outcomes.

    03

    AI + Automation

    Applied intelligence layered onto redesigned operations — not bolted onto broken ones.

    04

    Engineering Excellence

    Senior teams. Modern stack. Auditable delivery. Built to run at enterprise scale.

    10x Operating Model Diagnostic™

    Before you buy the technology,
    get clear on the work.

    Fixed fee · 2–3 weeks · Full refund guarantee